Stephen James Blackheath Star Rating
Sales
8 comments from 15 reviews
Service
25 comments from 75 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"There quite precice."
"Really happy with the service, would be good it there was a pick up service from the station"
"I had to visit 3 times to repair the washers. This is not the level of service I expect from the dealer."
"I am always totally satisfield with the ease of making oppointment the friendkiness of staff and quality of work"
"There was some confusion about which service I was booked in for"
"Styaff came out before opening time and let me drop car off."
"Telephome system needs reveiwing, long process to get through, longer to speak to right person"
"Paul in the service department is particularly courteous efficient and professional and very supportive."
"Very satisfied all the Stephen James's Staff I had contact with were excellent better than coopers croydon."
"They all try to help the best they car."
"The experience was absolutely fantastic, from the moment you enter the dealership. The warm greeting you receive from Jo, Sally and Lucy to the service excellence from Paul and Chris at the service dept. in one word 'brilliant'"
"The timing for getting the vehicle picked up and the courtesy car issue let the service down. Otherwise they were very good."
"No problem at all they were very quick."
"Theres always ways to improve."
"Service efficient and appreciated ability to pick car up relatively late. Slightly disappointed with car not being washed dealer said a cleaner was not on site on day ."
"Booked appt. to fit new rear wiper, then changed appt. at dealer request as software update due. Failed to update software as no time. Had to book further appt. Promised collection of car at 8am did not materialise and had to drop in car ourselves."
"The left side of vehicle wheels had not been cleaned."
"The people were really courteous."
"550 gt what a nightmare, 3 months wait for parts on back order from germany, i understand this from american imports etc but not bmw the ultimate driving machine, i have still got issues with the car running lumpy and miss firing, 1 year of heada"
"It was very good and far superior to the previous experience."
"The dealership are excellent they go above and beyond for me ."
"The staff are very polite, efficient and pleasure to go there."
"Kept waiting at pick up time in showroom."
"Excellent customer service, excellent staff always helpful."
"Excellent customer service from Stephen James, a credit to the brand, car returned washed and valeted"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"See previous comment"
"I rate the sales experience as really excellent"
"Nick Reynolds in Blackheath once again made the whole buying experience very easy and pleasurable. He is an excellent sales consultant."
"Good care was taken throughout to ensure, on purchase, that I understood the options to consider, and, on collecting the car, I understood the various controls"
"Excellent customer service."
"good personalised service"
"Very helpful but the salesman didnt turn up on delivery day though"
"Very welcoming, overall an excellent experience"